SDCC Just Didn’t Think About The Ladies This Time.

I normally never critique a company for not hiring female devs or DBAs; I tend to think it’s the responsibility of women to be good enough to deserve employment. This time, however, I think it’s quite appropriate for a system that seriously screwed with women who have two last names after marriage.

I’ll start by saying I got my San Diego Comic-Con badges just fine. Two 4-day with preview night badges successfully purchased for myself and my husband…but it nearly didn’t happen, and it certainly didn’t happen because I followed instructions.

You may all remember the giant cluster that was last year’s registration process. Comic-Con spent an extra five months trying to fix their problems concerning server balancing and site overload. They set up a system using preregistration for member IDs that had to be verified in advance. I applaud the effort; it seems that with a few hitches, this year went much better than last. There were two
serious issues, however.

In a predictable moment, the link included in the Comic-Con registration email (http://www.comic-con.org/cci/badge_sales.php, for all of you who maniacally clicked it hundreds of time) went down due to tracking on the URL from the email. Their tracking and analytics system was their bottleneck. As a dev, I had some advantage here, since I expected that to happen and had already set up two machines in front of me with two different browsers and the link pasted into the address bar ready to hit ‘enter’. I popped in at #1906 in line on my main box in FF and #3222 on my netbook in Chrome.

Turns out that in a moment of epic (pun intended, as Epic Registration is the in-use system) failure, San Diego Comic-Con Member IDs created by people with spaces or punctuation in their names were utterly useless. In the badge registration email, I was told to register with the last name of VLACK, though my last name is Wheeler
Van Vlack. After VLACK didn’t work, I tried WHEELER VAN VLACK and was deeply fortunate that it worked. Chelsey St. Juniors has a space and period in her last name, and missed out on her badges entirely, since the information in her badge registration email was incorrect.

Others complaining on Facebook say that people with a space in their last names have not received confirmation emails. One woman’s comment (Lisa Wong Rodriguez, if I remember correctly) concerning her Member ID and last name not working has been deleted.

People on the Comic-Con International’s Facebook page who are commenting on this issue are being deleted, or so they claim. In a bit of investigative journalism, I’ve posted a comment there as well and already received a response. Far from deleting my comment, Comic-Con has acknowledged that they screwed up people with multiple last names. Still, note Tina’s comment at the bottom.

I want to congratulate Comic-Con for acknowledging their fault, but really–how many men have two last names like these women do? I’ll pay Comic-Con the compliment of assuming there were no talented female devs or DBAs available to do a quick smoke test for stupid.

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QUICK UPDATE:

Comic-Con has responded to my post on Facebook, and they say that the system was broken for all
people who had strange last names with any spaces or punctuation. I absolutely agree: their system was broken. They assert that because men sometimes have spaces and punctuation in their last names (Sr., Jr., etc), that they were affected too; I heartily concur. I never said that this was a deliberate attempt to keep women out of Comic-Con; what I said was that hiring a woman to look over the system might have prevented this problem. Women were, I think, disproportionately affected by this error–and I’m open to refutation on this point. I think that, proportionately, there were more women with multiple or hyphenated last names who didn’t get their badges than men who have a Sr. or Jr. tacked-on.

4 thoughts on “SDCC Just Didn’t Think About The Ladies This Time.”

  1. Thank you for pointing this error out. Well done. Unfortunately, I tried several different spellings of my last name to no avail. I sent an email to the powers that be but it should be several days before I hear back.

    1. That is absolutely true, Dave–and remember, I never said that women are perfect–only that they would have been far more likely to catch this mistake. I don't think this is gender bias; I think it's a PR fail.

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